Support

Account access

If you know your email address but cannot remember your password, use Reset your password. If your account is not connected to the right club or role, contact your club admin first because clubs control invitations and permissions.

Contact CricketRight

Use this form for product help, a bug, or a question about privacy, security or these terms. Include your club name and role in the message.

Product help

For a question about how CricketRight works, use the contact form and choose Product help. Include your club name, your role and the page you are using. Do not send passwords or full exports of player data.

Report a bug

Use the contact form and include:

• what you expected;
• what happened instead;
• the page URL and approximate time;
• your device and browser;
• a screenshot if useful, with unrelated personal data hidden; and
• your club name and role.

Security and urgent data exposure

For a suspected vulnerability, use the contact form and follow the guidance on the Security page. For apparent exposure of junior information, choose Urgent junior data issue. Please do not post exploit details publicly or include more personal information than is necessary to identify the problem.

Privacy, safeguarding and complaints

• Club-controlled personal data: contact the club admin.
• Welfare or safeguarding: contact the club safeguarding/welfare lead.
• CricketRight privacy operations: see the Privacy Policy.
• Pricing or trial questions: see Pricing or use the contact form.

What happens next

CricketRight will triage requests according to impact and urgency. Security issues, inaccessible accounts and problems that expose or block club data take priority over cosmetic defects and general suggestions. Response time can vary while the service is developing, so do not rely on this inbox for emergency or match-day safeguarding decisions.